To ensure smooth facilitation of cashless policy and documentation, CMRI has a dedicated Third Party Administrator/Insurance helpdesk located at the lobby. A list of empanelled companies is listed for reference.

Please see below for guidelines governing qualification of a patient’s health insurance policy:

Essential Documentation Required for Cashless Services:

  • Cashless card from TPA
  • Photocopy of ID card
  • Photocopy of the current Insurance policy paper

To avail in-patient hospitalisation services, follow the below stated procedure.

For Planned Hospitalisation:

  • Contact the Insurance Helpdesk with the mentioned documents, along with the doctor’s admission advice, at least    3 days prior to the admission for necessary formalities
  • Authorisation for cashless service from your TPA

For Emergency Hospitalisation:

  • Admit the patient
  • Contact the Insurance Helpdesk with the essential documents as early as possible for necessary formalities
  • If authorisation for ‘Cashless Service’ from your TPA is received, you can avail cashless facility thereafter for treatment in the hospital, up to the amount sanctioned by your TPA

Declaration Form:

Kindly fill-up the Declaration Form related to mediclaim patients at the time of admission. Please try to make correct entries as far as possible.

Payment for Non-Authorised Items:

If authorisation for ‘Cashless Service’ from your TPA has been received at the time of discharge, you may need to pay for the following:

  • For those items that are not reimbursable under the mediclaim policy
  • If the insured amount is not sufficient to cover the hospitalisation expenses

Denial of Cashless Service:

In case of denial of cashless service by the TPA, you are requested to settle the full amount of the hospital bills. After which, you can collect the bills and reports and lodge your claim for processing and reimbursement directly with your Third party Administrator.

Being a referral and model hospital for many companies, CMRI has been empanelled by many PSUs, state government and private companies. Patients are provided guidance for admissions and other processes to be followed as per agreement with their employers. Please contact the corporate helpdesk for all admission and general queries. Our team of executives stands ready to assist you.